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OUR POLICIES

BOOKING POLICY

A deposit of the first night's stay plus taxes is required at the time of booking. The remaining

cost of the reservation is due upon check-in. Please note : We are located in a lively part of

town, with an on-site pub which has weekly live music events. As a result, we cannot guarantee

total quiet for the duration of your stay.

Our check in time is 5pm & Check-out time is 11am - earlier check-ins & later check outs may

be requested but are subject to availability.

CANCELLATION POLICY

The Maq Hotel has a two week cancellation policy. For any cancellation or modification of your

reservation up to 14 days prior to your check in date, a $30 administrative fee will apply.

Cancellations or modifications 14 days or less are subject to forfeiture of the deposit. If you

depart prior to your check out date, a fee equivalent to 50% of the remaining nights will be

charged to your credit card.

In case of an unforeseen event out of our control (such as natural disaster), deposits will

be kept as credit for a future reservation.

Please note: we do not accept debit cards for deposit payments, you must enter a valid Visa,

Mastercard or American Express number in order for your deposit payment to be processed and

your booking to be confirmed.

PET POLICY

We love to welcome dogs to our property, however not all of our rooms are pet friendly. Before

your arrival, you must arrange with our staff to bring your dog along. A fee of $50/stay will be

added to your reservation. If your furry friend leaves a big mess, an extra cleaning fee of up to

$200 may be applied after you check out. Pets cannot, at any time be left unattended in rooms,

if you need a pet sitter we would be happy to connect you with a local pet sitting service. If you

arrive with a pet and have not arranged for a pet-friendly room we will unfortunately have to

cancel your reservation unless there is availability in a pet-friendly room.

Unregistered pets are subject to extra fee.

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